Ck10 FAQ — All Your Questions,
All in One Place

No, each person is only allowed one account at ck10. Attempting to open multiple accounts may result in all accounts being permanently banned and any remaining balance being forfeited. A single account gives you access to everything.

Email verification after registration is not mandatory, but having it set up makes password recovery and account security much easier. If you registered with a mobile number, verification can be completed via mobile OTP.

If your account has been suspended, please contact our support team. Accounts are typically suspended due to incomplete identity verification or a policy violation. Providing accurate information to support will get the issue resolved quickly.

Yes, you can permanently close your ck10 account. Simply send a request to support. Make sure to withdraw your balance first, as it may not be recoverable once the account is deleted.

ck10 supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, Upay, and bank transfer. All payment methods are secure and easy to use. New payment options are added regularly.

The minimum deposit at ck10 is just ৳300. Even with that amount, you can access all betting markets and claim a welcome bonus on your first deposit.

Withdrawals to Mobile Pay, Nagad, and Rocket typically take 5 to 30 minutes. Bank transfers may take 1 to 2 business days. Completing identity verification helps speed up the process.

This can sometimes be caused by a network issue. First, wait 15 minutes and check again. If the problem persists, contact support with your transaction ID and a screenshot. All cases are resolved within 24 hours.

ck10 does not charge any withdrawal fees. However, your payment provider (Mobile Pay, Nagad, etc.) may apply a small charge as per their own policy. Identity verification may be required for large withdrawal amounts.

ck10 offers betting on 30+ sports including cricket, football, tennis, badminton, volleyball, basketball, and kabaddi. Bangladeshi users get the widest range of markets for cricket and football. For more details, Sports Betting View page.

Live betting means placing bets in real time while a match is in progress. Odds shift with every moment of the game, so a well-timed bet can maximize your returns. ck10's live betting platform also features live scorecards and real-time statistics.

Yes, if a match is cancelled or declared a draw, your stake will be fully refunded. For some markets, the result is settled once a specific portion of the match has been completed. For detailed rules, see our Terms & Conditions page has more details.

Yes, ck10 lets you place bets on multiple matches at once — known as combo or parlay bets. If all your selections are correct, the odds multiply and you can win big. However, if even one selection is wrong, the entire bet is lost.

New members at ck10 receive an attractive welcome bonus on their first deposit. Bonus amounts and terms may change from time to time. To see the latest offer, Promotions View page.

Every bonus comes with a rollover or wagering requirement, meaning you must place a certain number of bets before withdrawing the bonus amount. For example, a 5x rollover means you need to wager ৳5,000 for every ৳1,000 bonus received. Conditions vary per bonus, so read the offer page carefully.

ck10 offers weekly cashback. If you have a net loss during a given week, a portion of it will be returned to you as cashback and credited directly to your betting balance. For more details, Rewards View page.

Yes, ck10's referral program rewards both you and your friend. Once your friend registers and makes their first deposit, a referral bonus will be credited to your account. For full program details, Promotions Visit page.

ck10 uses industry-leading SSL encryption to keep all your data secure. Your personal information is never sold or shared with third parties. Our Privacy Policy Read more.

Go to Account Settings and select the "Security" option to enable 2FA. Set it up using an OTP sent to your mobile number or via the Google Authenticator app. Once enabled, every login will require an additional verification code, giving your account a much stronger layer of protection.

If you suspect someone else has accessed your account, change your password immediately and log out of all devices. Then contact support. We'll help secure your account as quickly as possible.

The ck10 app is available on both Android and iOS. Visit our Download Download the APK directly from our page or install it from the App Store. The app is free and updated regularly.

To install the APK on an Android device, go to your phone's settings and enable "Unknown Sources" or "Install unknown apps". No extra settings are needed on iOS. If you run into any issues, Download See the step-by-step guide on the page.

Yes, ck10's app and website are fully synchronized. You can log in to both using the same account. Your balance, betting history, and bonuses all update in real time.